FREQUENTLY ASKED QUESTIONS

We understand you may have some questions about our products and shopping with us. If you can’t find an answer to your question please contact us hello@ouradventurejournals.com.au 

How long will my order take to process?

Please check at the top of the product description before ordering as this will advise if a product is a pre-order.

In Stock Products:
Although we aim to have your orders dispatched ASAP, due to the volume of orders received, your order could take up to 1 week to dispatch. For urgent orders, please contact hello@ouradventurejournals.com.au 

Pre-Order Products:
Please refer to your product listing for estimate arrival or release date of products. Although we aim to have your orders dispatched ASAP, due to the volume of orders received, you order could take up to 1 week to dispatch. If you place an order containing pre-order items, your order will be dispatched according to the latest preorder dispatch date. This date could be subject to change.

All orders will be shipped via Australia Post with tracking sent directly to your email. Sometimes these emails will sort into your junk folder, so please check if you’d like to follow your orders journey.

Do you ship internationally?
Yes, we do! Our products have started finding homes around the world. While we do ship internationally, all customs, import fees and taxes remain the responsibility of the customer.

How can I track my order?
You will receive an email from our store with your tracking information. You may contact us at hello@ouradventurejournals.com.au and we will be happy to help you locate your order.

I haven’t received my order, what do I do?
In the event that your tracking number shows no delays, please email us at hello@ouradventurejournals.com.au with your order number.

What do I do if I have received a faulty product?
Please contact us at hello@ouradventurejournals.com.au

Please note there could be instances where colours may vary between printed products. In purchasing from Our Adventure Journals, you accept this may occur.

Please note, bundles and already discounted products are exempt from discount codes.